At Independent Living Direct, we don't just match the competition; we beat them. Find a lower price on any product over $2,000 and we'll beat it by $50. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.
How It Works
We work very hard to ensure that we offer the absolute best prices online. Simply contact us before placing your order or within 7 days of purchase with proof of the lower price - a screenshot, invoice, email, or link to the competitor's listing - and we'll apply the price beat immediately. We want you to feel confident that you are getting the absolute best price for the product you are ordering!
Contact us at support@independentlivingdirect.com or call (517) 273-9495.
Eligibility Requirements:
- Price match requests may be submitted before placing your order or within 7 days of purchase. All price match requests are subject to verification and approval by our team.
- The item must be identical — same brand, model, color, and specifications.
- The item must be in stock and available for immediate purchase on the competitor's website.
- The lower price must be from a US-based authorized retailer of that brand
- The Price Match Policy includes the item price and the shipping charges; it excludes sales tax.
Price Match Does Not Apply To:
- Sale, clearance, promotional, or limited time pricing
- Black Friday, Cyber Monday, or other once-a-year event pricing
- Rebates, buy one get one free, or bundle offers
- Open box, refurbished, or used items
- Auction or discount sites such as eBay, Overstock, or Amazon Marketplace
- Unauthorized retailers or grey market sellers
- Pricing errors or misprints
- Items shipped from outside the United States
Certain exceptions may apply.
Independent Living Direct strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.
Contact Information
Questions about the Price Match Policy should be sent to us at our contact information, which is posted below:
Business Name: Independent Living Direct
Email: support@independentlivingdirect.com
Phone Number: (517) 273-9495
Customer Service Hours: Mon-Fri 9am-5pm EST